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1. Eligibility for Return

To be eligible for a refund:

• The return must be requested within 60 days of delivery
• The product should be returned in its original packaging when possible
• Opened or partially used collars are still refundable — we back our product
• Bulk orders (4-pack, 6-pack, 8-pack) may be partially refunded if only some collars are returned

2. How to Request a Refund

1. Email returns@tickfreepets.com with your order number and the reason for return
2. We will reply within 24 business hours with a Return Merchandise Authorization (RMA) number and a prepaid USPS return label
3. Pack the item(s) securely, attach the label, and drop off at any USPS location
4. Once we receive and verify the return, your refund is processed within 3-5 business days

3. Refund Method

Refunds are issued to the original payment method (credit card, PayPal, etc.). Processing time depends on your bank or card issuer — typically 3-10 business days after we issue the refund.

4. Non-Refundable Items

• Shipping charges (if any were paid, such as expedited shipping)
• Items returned after the 60-day window
• Items showing evidence of deliberate damage or tampering
• Gift cards (if offered in the future)

5. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 7 days at support@tickfreepets.com with photos. We will send a free replacement or full refund immediately — no return required.

6. Exchanges

Ordered the wrong size or pet? We're happy to exchange — email us within 60 days. Exchanges follow the same return process; we ship the new product as soon as the return is initiated.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days from our confirmation email:

1. Check your bank account or credit card statement
2. Contact your bank or credit card company — processing can take longer on their end
3. If it's still not resolved, email us at returns@tickfreepets.com and we'll investigate

8. Contact