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Last updated: August 10, 2026
This Privacy Policy explains how Dynaserv Florida, LLC ("TickFreePets," "we," "us," or "our") collects, uses, and shares personal information when you visit or make a purchase from tickfreepets.com (the "Site").
1. Information We Collect
Information you provide
- Contact details: name, email address, phone number, shipping and billing address
- Payment information: processed securely by our payment processor (Stripe, PayPal, or BigCommerce Payments); we do not store full card numbers
- Order history: products purchased, order totals, delivery information
- Communications: messages you send through our contact form or email
Information collected automatically
- Device and browser data: IP address, browser type, operating system, referring URLs
- Usage data: pages viewed, time on site, click patterns, session recordings (if enabled)
- Cookies and tracking pixels: see our Cookie Policy for details
2. How We Use Your Information
- Process, fulfill, and ship your orders
- Send order confirmations, shipping updates, and receipts
- Respond to customer service requests and support inquiries
- Prevent fraud, verify identity, and enforce our Terms of Service
- Improve our website, products, and marketing (aggregated, anonymized data)
- Send marketing emails (only with your consent; you may unsubscribe at any time)
- Comply with legal obligations and respond to lawful requests
3. Advertising and Analytics
We use third-party advertising and analytics services to understand how visitors use our Site and to display relevant ads. These may include:
- Google Analytics 4 — website traffic analytics
- Google Ads (Google LLC) — remarketing and conversion tracking
- Meta Pixel (Facebook/Instagram) — ad targeting and conversion tracking
- TikTok Pixel — ad targeting and conversion tracking
You can opt out of interest-based advertising by visiting:
4. Sharing Your Information
We do not sell or rent your personal information. We share it only with:
- Service providers that help us operate the Site (payment processors, shipping carriers, email delivery, customer support tools, hosting)
- Legal authorities when required by law, subpoena, or to protect our rights
- Business transfers in the event of a merger, acquisition, or sale of assets (with continued Privacy Policy obligations)
5. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion ("right to be forgotten")
- Object to or restrict processing
- Data portability (receive a copy of your data in a machine-readable format)
- California residents (CCPA): opt out of the "sale" of personal information (we do not sell it)
- EU/UK residents (GDPR): lodge a complaint with your local data protection authority
To exercise these rights, email us at privacy@tickfreepets.com. We will respond within 30 days.
6. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations (tax, accounting), and resolve disputes. Order records are typically kept for 7 years for tax purposes; marketing consent records for 3 years after last activity.
7. Data Security
We use SSL/TLS encryption on all pages, PCI-DSS-compliant payment processors, and industry-standard security controls. No system is 100% secure, but we work continuously to protect your data.
8. Children's Privacy
Our Site is not directed at children under 13 (or 16 in the EU). We do not knowingly collect personal information from minors. If you believe we have, contact us and we will delete it.
9. International Data Transfers
We are based in the United States. If you access our Site from outside the US, your information will be transferred to and processed in the US. By using our Site, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of the Site after changes constitutes acceptance.
11. Contact Us